Shipping & Returns

Shipping & Returns

Shipping

  • Processing Time: Orders are processed within 2–5 business days.

  • Shipping Time:

    • Domestic (USA): Typically delivered in 3–7 business days.

    • International: Expected delivery within 7–15 business days, depending on destination and customs clearance.

  • You’ll receive a tracking number via email once your order ships, so you can easily monitor its progress.

  • We partner with trusted carriers to ensure your order arrives safely and on time.

Returns & Quality Issues

Because every item is custom-made on demand, our policy aligns with Printful’s:

  • Defects or Fulfillment Errors: If your order arrives damaged, misprinted, or defective, contact us within 30 days of delivery. We’ll coordinate with our print provider (Printful) to offer either a free reprint or a refund, with no need to return the item. Printful Help Center+1

  • Lost or Undelivered Orders: If your package goes missing or isn’t delivered, submit a claim within 30 days of the expected delivery date. We’ll work with our fulfillment partner to resolve it quickly—replacing or refunding as needed. Printful Help Center+1

No Returns for Change of Mind

Due to the made-to-order nature of our products:

  • We do not accept returns or exchanges for items ordered incorrectly or unwanted (e.g., wrong size or buyer’s remorse). This is consistent with Printful's policy. Printful Help CenterReddit

  • However, if you’re unsure about sizing, feel free to reach out—we’re happy to assist with recommendations.

Scenario Policy
Defective/misprinted items Reprint or refund offered—no return required
Lost or undelivered package Submit claim within 30 days—replacement or refund
Buyer’s remorse / wrong size Not accepted (no returns or exchanges)

 

Need Help?

For issues with your order or further assistance, contact us at newformedera@gmail.com with your order number and a brief description of the problem.